Shipping policy

1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping notification with tracking information once your order is on the way.

2. Domestic Shipping
We ship anywhere in the U.S. via USPS. Standard delivery times range from 3–5 business days depending on your location and shipping method selected at checkout. Delivery times may be affected by weather, holidays, or courier delays.

3. Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout. Free shipping may be offered for promotional periods or qualifying orders as advertised. Orders over $100 will qualify for free shipping!

4. Insurance & Lost Packages
Shipping insurance is available at checkout through Captain Protection. If selected, your order will be covered against loss, damage, or theft while in transit.

If you opt out of Route insurance, Arvella Fragrance is not responsible for any lost, stolen, or damaged packages once they leave our facility.

5. Tracking & Delivery Issues
Tracking numbers are provided via email once your package ships. If your package shows as delivered but you have not received it, please check with your local carrier or neighbors first. If insurance was purchased, you may file a claim with Route for further assistance.

6. Address Accuracy
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

7. Damaged Items
If your item arrives damaged and you purchased Route Insurance, please file a claim through their platform. If insurance was not added, please contact us within 48 hours of delivery with clear photos of the damage, and we will do our best to assist.

8. Failed Deliveries & Return-to-Sender Packages

If a package is returned to us because of an incorrect or incomplete address, you may choose to have it reshipped or request a refund. We will cover the cost of the first missed delivery only. Refunds will be issued minus the original shipping cost and a 10% restocking fee. If the return was caused by a carrier error, we will reship the package at no additional charge. We are not responsible for lost packages that are returned by the carrier after a failed delivery attempt.

9. Lost, Damaged, or Undelivered Orders

Carrier Responsibility:
Once your order has been scanned and accepted by the shipping carrier, it is officially out of our hands. We are not liable for any mishandling, delays, or damage that may occur while the package is in transit if shipping protection is unselected at checkout.

Lost or Stolen Deliveries:
If your package shows as delivered but you haven’t received it, we suggest first checking with neighbors or your local post office. In these cases, it’s best to file a claim directly with the carrier. Unfortunately, we are not responsible for lost or stolen packages once they are marked as delivered.

International Damages:
We currently do not offer replacements or refunds for items damaged in transit on international shipments. Please be aware of this before placing an order from outside the U.S.

Damaged Items (Domestic):
If an item arrives broken or defective within the U.S., please contact us right away with clear photos of the issue. We’ll review each case and do our best to make it right.

Missing Packages in Transit:
Should your order go missing before being marked as delivered, reach out to us. We’ll work with the carrier to track down the issue and assist however we can, though outcomes may vary depending on the circumstances.

Questions?
For any questions regarding shipping, contact us at support@arvellafragrance.com. We're here to help!