Refund policy

Arvella Fragrance Order & Return Policy

At Arvella Fragrance, we’re committed to delivering a premium experience from checkout to unboxing. To maintain fairness and clarity, please review the following policies regarding cancellations, returns, and refunds.

Return Policy

We accept returns on eligible items within 7 days of delivery. All returned items must be shipped back within this window and meet the conditions below.

Sealed / Unused Items

Sealed and unused full bottles may be returned if the customer contacts Arvella Fragrance within 7 days of delivery to request a return.

To be eligible for return:

• The product must remain sealed and unused
• All original packaging must be included
• The product and packaging must be undamaged and untampered

Approved returns are subject to:

• A flat $12 return shipping fee, which will be deducted from the refund
• A 15% restocking fee

Return requests submitted after the 7-day window will not be accepted.

Used Items (Including Opened or Sprayed Bottles)

We classify an item as used if:

• The seal has been broken
• The fragrance has been sprayed or otherwise used
• The item is a tester, as testers are always considered used

Customers who wish to return a used item must contact Arvella Fragrance within 7 days of delivery to request a return. Return requests submitted after the 7-day window will not be accepted.

All used-item returns are subject to inspection upon receipt.

Approved used-item returns are subject to:

• A minimum 30% restocking fee
• A flat $12 return shipping fee, which will be deducted from the refund

The final restocking fee may vary based on the condition of the returned item following inspection.

- If you prefer store credit instead of a refund, the restocking fee may be reduced depending on the item’s condition and the results of our inspection.

Non-Returnable Items

Travel Sprays (5ml): All sales final due to hygienic safety and ease of tampering.

Delivery Delays:
While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control. If your order is running more than 15 days late beyond the estimated arrival date, please reach out to our team at support@arvellafragrance.com so we can assist you further. Please note that refunds are not issued solely for delays in transit.

Missing Shipments:
If your tracking shows your order hasn't arrived within the typical delivery window, contact us as soon as possible. We’ll work with the carrier to locate your package and advise on the appropriate next steps.

Damaged Shipments:
Please inspect your order upon arrival. If the package is visibly opened or damaged, we recommend noting any issues with the carrier at the time of delivery. Signing for the delivery without noting damage confirms that the package was received in acceptable condition.

Return Process

1. Email support@arvellafragrance.com within 7 days of delivery with your order number and return reason.

2. Once approved, you’ll receive return instructions.

3. Carefully repackage the item and ship it back using a secure, trackable method.

4. Once received and inspected, your refund will be issued within 2–3 business days, minus applicable fees.

Returns sent without prior approval or outside the 7-day window will not be accepted.

Damaged, Defective, or Wrong Items

If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery. To be eligible for a replacement or refund, you must provide your order number and clear photos of:

• The outer shipping box

• The inner packaging

• The damaged, defective, or incorrect item

These photos are required so we can verify the issue and file a Shipping Protection or carrier claim when applicable.

If Shipping Protection was purchased, it covers damage in transit and packages lost before delivery. Once a claim is approved, we will issue a replacement or store credit.

Shipping Protection does NOT cover packages marked as delivered but not received (porch theft, mis-delivery, or missing after delivery).
Once a package is marked delivered by the carrier, responsibility transfers to the customer.

Claims submitted after the 48-hour reporting window will be denied. Claims submitted without the required documentation may also be denied.

Failed Deliveries & Return-to-Sender Packages

If a package is returned to us due to an incorrect or incomplete address:

If a package is returned to us due to an incorrect or incomplete address, Arvella will cover the first reshipment only. Any additional reshipping costs will be the customer's responsibility, or

Request a refund minus original shipping and 10% restocking fees.

If the return was due to carrier error, we will reship at no additional charge.

We are not responsible for lost packages that are returned by the carrier after a failed delivery attempt.

Refund Details

Refunds are issued to the original payment method

Please allow 2–3 business days after the returned item has been inspected for refund processing.

Shipping charges and protection coverage are non-refundable

Shipping Protection Claims

If your order was covered by shipping protection and arrived damaged or was lost in transit, we will initiate a claim. Claims typically process within 7-10 business days, and a refund will be issued once the claim is approved.

Need Help?

For any return, refund, or order questions, please email:
📧 support@arvellafragrance.com